Refund policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note that shipping charges will not be refunded.
The returns policy may vary during promotional periods; please check the terms and conditions of the promotion before placing your order.
For the return or exchange of Magineza products purchased from any other authorized retailer, please contact your retailer directly.
Returns Process (excluding Black Friday and other promotions)
For all returns, please contact support@magineza.com to request your return label. In your email, please quote your order number and specify the item(s) you wish to return. We will inform you of the next steps upon receipt of your email.
Please ship all return packages to the following address:
Return Warehouse Address:
Units 207-209, Building 5, Mudu Dongmen-ting Commercial Plaza, Mudu Town, Wuzhong District, Suzhou City, Jiangsu Province, China
Contact Phone Number: +86 15172013989
Damaged Items
If your items are received damaged, please send a photo of the damaged item along with your order number to support@magineza.com with the subject line: DAMAGED. This must be submitted within 14 days of receiving your order.
Items Not Received
If you have not received your full order, please contact us at support@magineza.com with the subject line: MISSING ITEM and include your order number in the email.